1. Introduction

Lithium Q (“we,” “our,” or “us”) respects your privacy and aims to handle personal and business information responsibly. This policy explains what information we collect, how we use it, and what rights you have when interacting with our platform and related services.

We are a Texas-based technology company providing tools and infrastructure to help teams build business AI applications. We are not a managed SaaS provider, and we rarely host or process customer data directly.

2. Information We Collect

We collect limited information, typically in the following categories:

• Account details such as name, email address, and company name
• Technical or usage data (e.g., analytics, logs, API activity)
• Information you voluntarily share when contacting us or requesting support
• Diagnostic data temporarily shared for troubleshooting (only with your authorization)

3. How We Use Your Information

We use collected information to:

• Operate and improve our platform, APIs, and documentation
• Communicate with you about updates, issues, or new capabilities
• Provide technical support or resolve reported problems
• Protect the integrity and security of our systems

We do not use your business data to train or fine-tune AI models unless you have given us explicit written consent.

4. Data Security

We follow reasonable industry practices to safeguard personal and business data, including encryption in transit and access controls. We rely on reputable cloud providers with strong physical and network protections. While no system is perfectly secure, we continually review and improve our approach as we scale.

We are not currently certified under SOC 2 or GDPR, but our policies are guided by those frameworks’ core principles of security, access control, and data minimization.

5. Data Sharing

We do not sell or rent your personal information. We may share limited data only in the following cases:

• With your explicit consent or at your direction
• With trusted service providers (e.g., hosting, email, analytics, or model APIs) under confidentiality obligations
• To comply with lawful requests, enforce our rights, or protect safety

6. Third-Party Services

Our platform may integrate with or rely on third-party services (such as cloud providers, LLM model APIs, or analytics tools). These services may collect or process limited data in accordance with their own privacy policies. We encourage you to review their policies when using integrations or connected tools.

7. Data Retention

We retain information only as long as needed to operate the platform, provide support, or meet legal obligations. Diagnostic or support data shared for troubleshooting is deleted once the issue is resolved unless you request otherwise.

8. Cookies and Analytics

We use basic cookies and analytics tools to understand traffic patterns and improve user experience. These do not collect personal data beyond what your browser provides automatically. You can adjust your browser settings to block or delete cookies at any time.

9. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. If you are based outside the U.S., local privacy laws may provide additional rights.

10. Children's Privacy

Our platform is intended for professional use and is not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy as our practices evolve. Material changes will be announced through the platform or by email, with the “last updated” date revised accordingly.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

13. Contact Us

If you have questions about this Privacy Policy or how we handle information, contact us at:

Email: hello@lithiumq.com